Shipping & Returns
FREE LOCAL DELIVERY ON ORDERS $50+, BEFORE TAX (EAST OF BATHURST, SOUTH OF LAWRENCE, WEST OF VICTORIA PARK)
FREE DELIVERY/SHIPPING ON ORDERS $150+, BEFORE TAX, WITHIN TORONTO/REST OF CANADA.
Orders less than $150, before tax, are delivered anywhere in Toronto or shipped within Ontario for a flat fee of $15, and $20 for the rest of Canada.
Orders to the United States are shipped for a flat fee of $25.00.
For shipments to all other destinations, please contact us for a shipping quote.
Customs taxes/duties may be assessed on shipments to the United States and abroad. Any fees are the responsibility of the purchaser.
All shipped orders are final. In the rare event that damage is incurred during shipping, please notify us immediately and we will remedy the situation. If, for some reason, you are unhappy with your purchase, please let us know; we want all our customers to be happy and will work with you to find an agreeable solution.
All purchases (except sale items) can be exchanged in-store, within 14 days of purchase/receipt.
We aim to ship orders within 48 hours (two business days) and orders are usually mailed through Canada Post with Expedited Service (for Canadians deliveries) and through United States Postal Service (for US deliveries). On occasion we will use UPS, Purolator, or CanPar. Delivery usually takes from 2 to 6 business days but delays beyond are control may be experienced. A tracking number for your delivery will be emailed to you. If you wish to sign for your package, please indicate this in the ‘Special Instructions’ section at checkout. Please note that Mashi Moosh will not be responsible should a package go missing once delivered.
All products at Mashi Moosh are handmade by skilled artisans throughout Morocco. Handcrafted products by their very nature tend to have ‘perfectly imperfect’ features. This may be seen in rugs that are not exactly uniform in size. Hand loomed blankets and cushions may also vary slightly from the dimensions noted. Other minor irregularities may be noticed. These are deemed to add to the beauty and uniqueness of handcrafted items.
Some of the products at Mashi Moosh are vintage in nature, which may show slight signs of aging/use.
All products are photographed as accurately as possible. Due to variations in computer/phone screens, colours may differ slightly from the actual product.
