Shipping & Returns
*Our bricks-and-mortar shop will be closed January 12th to 26th, while we are in Morocco sourcing more beautiful things. All on-line orders during this time will be processed on January 27th. Sorry for any inconvenience this may cause*
Orders $150 or more, before tax, are shipped free of charge within Canada and to the United States.
Orders less than $150, before tax, are shipped within Canada for a flat fee of $20 and to the United States for a flat fee of $30. For international shipments, please contact us for a shipping quote.
Orders within the GTA can be picked up in-store, to avoid shipping charges.
Customs taxes/duties may be assessed on shipments to the United States and abroad. Any fees are the responsibility of the purchaser.
All shipped orders are final. In the rare event that damage is incurred during shipping, please notify us immediately and we will remedy the situation. If, for some reason, you are unhappy with your purchase, please let us know; we want all our customers to be happy and will work with you to find an agreeable solution.
All GTA purchases (except sale items) can be exchanged within 7 days of purchase/receipt.
All orders are shipped within 48 hours and are mailed through Canada Post with Expedited Service (for Canadians deliveries) and through United States Postal Service (for US deliveries). Delivery usually takes from 1 to 4 business days. A tracking number is provided and a signature is required. If you wish to waive the signature, please indicate this in the ‘Special Instructions’ section at checkout, but note that Mashi Moosh will not be responsible should a package go missing once delivered.
All products at Mashi Moosh are handmade by skilled artisans throughout Morocco. Handcrafted products by their very nature tend to have ‘perfectly imperfect’ features. This may be seen in rugs that are not exactly uniform in size. Hand loomed blankets and cushions may also vary slightly from the dimensions noted. Other minor irregularities may be noticed. These are deemed to add to the beauty and uniqueness of handcrafted items.
Some of the products at Mashi Moosh are vintage in nature, which may show slight signs of aging/use.
All products are photographed as accurately as possible. Due to variations in computer/phone screens, colours may differ slightly from the actual product.